Heart Hook 18K Gold Plated Necklace

A 'Custom Order' is defined as any product that is made-to-order, or any product that was not in-stock and readily (moissanite made items) available to ship at the time of purchase.

Custom orders are deemed Final Sale and are not able to be returned or refunded.

Full payment is required for custom orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is estimated at 2-6 weeks. This does not include weekends or holidays. Read More

Storing your pieces

We recommend when not wearing your jewelry pieces, to store them in the boxes & pouches provided in a cool, dark place away from sunlight, heat & moisture.

Cleaning Gold Fill Jewellery

We recommend putting the chain of your piece (not pendants) under warm water & gently rub the chain with a soft, baby tooth brush or cotton tip to get into the links & clean them. Do not rub gold fill jewellery harshly with a jewelry cleaning cloth as this could damage your item. Read More

Break a pair get a pair:

Your jewelry is covered ! We want you guys to actually put your jewelry to use and not worry about babying them on adventures. So if life throws you a curve ball and you break them within this period just send them back and we will get them repaired or replaced, no questions asked!.. please read policy for more info